Cancellation Policy:
Personalised
In case of a cancellation by us, we guarantie to organize a yacht to CHARTERER in same condition and
same size, and/or agree to refund all the money to the CHARTERER paid until the cancellation. Depending
on the date interval in between approving and cancelling a charter agreement, in case of a cancellation by the
CHARTERER, the following procedures shall be applied.
• If cancellation is done 90 days prior to arrival, the deductible will be 20% of the total charter price
• If cancellation is done 89 to 30 days prior to arrival, the deductible will be 30% of the total charter
price
• If cancellation is done 29 days or less prior to arrival, 100% of the total charter price will be required.
Refunds for tour cancellations shall be made within 30 days after the cancellation date.
In case of cancellation, we shall immediately promote the subject rental period for sale in order not to harm
the CHARTERER and minimize the cancellation cost. In case a new rental is secured by us for such period,
then one of the following shall be the case:
• If there is a positive difference between the existing and the new rental price, then we shall rent
the boat to the new CHARTERER and shall retain such difference, and immediately refund the
retained deposit (cost of cancellation) to the CHARTERER. If there is no positive price difference,
then the entire deposit (cost of cancellation) shall be refunded to the CHARTERER.
Excluding SamBoat service fees. The refund of these depend on the reason and are at the discretion of the platform.